Shipping & Returns Policy

1. Dispatch & Shipping Times

All orders are fulfilled from our Melbourne facility. Orders placed before 12:00 PM AEST (Monday to Friday) are dispatched on the same business day. Orders placed after 12:00 PM or on weekends/public holidays are dispatched on the next business day.

• Standard Express Post (Australia Metro): 1–2 business days.
• Express Post (Regional Australia): 2–3 business days.
• Flat Rate Express Shipping: $15 AUD (Free for orders over $220 AUD).

2. Packaging & Cold-Chain Integrity

Lyophilized research peptides are chemically stable at ambient room temperatures during express transit. Every parcel is packaged in discrete, tamper-evident, padded protective mailers to safeguard vial integrity.

3. Tracking & Order Updates

Upon dispatch, a unique carrier tracking number and batch allocation detail will be emailed automatically to your contact email address. You can also monitor your order history directly inside your Customer Portal.

4. Damaged, Lost or Missing Parcels

We guarantee delivery of intact research materials. If your parcel is confirmed lost in transit by Australia Post, or arrives damaged:

1. Take photographs of the damaged packaging and unopened vial tamper seal within 48 hours of delivery.
2. Contact our support team with your order ID (e.g. STK-XXXX) and photo evidence.
3. Once verified, we will immediately issue a replacement reshipment or store credit.

5. Return & Refund Policy

Due to strict quality control, cold-chain integrity, and statutory regulations governing laboratory reagents and research compounds, unopened or opened products cannot be accepted for return or resale once shipped.

If you need to amend or cancel an order prior to dispatch (before 12:00 PM AEST), please contact support immediately for a full refund.